- Exchange/Return is applicable to all genuine Giovanni products purchased at Giovanni official distribution system, at either original or reduced price resulted by the use of a membership card.
- Exchange/Return is not applicable to sale products.
2. Timeframe and Location
- The exchange/return of products is accepted within 15 days of purchase.
- Products are exchanged/returned at all Giovanni stores nationwide.
3. Requirements on Exchange/Return
Exchangeable/Returnable products meet the following requirements:
- Within the scope defined in Section II.1.;
- Within the timeframe specified in Section II.2.;
- Preserving complete labels; in brand new condition; sealed under the original packaging (unless the product is defective or damaged during shipping process);
- Retaining full accessories (instruction manual, warranty card, purchase invoice, etc.) and the accompanying gift (if any);
- Containing NO dirt/flavor; revealing NO signs of laundry or being used;
- Customers exchange for product(s) at equivalent or greater value.
4. Conditions for not accepting Exchange/Return
Giovanni refuses the exchange/return of products not meeting the requirements set out in Section II.3. of this Policy.
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